How NatureTreats works
Short version: a person reads every listing before it goes live, we hold your money until after your experience, and the host never sees your phone number.
What we check before a listing appears
- The experience meets a minimum price and length, so a listing is worth someone's day.
- Every photo is confirmed as the real experience, not stock photography.
- The host's credentials are present and plausible for what they are running.
- Every testimonial was found at the source it claims to come from, or it was removed.
- Price and inclusions are complete, so you can tell what you pay and what you get.
Nothing publishes itself. A listing that fails any of these goes back to the host with notes.
Paying
- You book. Your seats are held for 2 hours and we email you an invoice with a bank reference.
- You transfer the amount. The moment it lands we confirm your booking and send you the details and a calendar file.
- The host is paid afterwards. We release their money 3 days after the experience ends, not before.
If the hold runs out before your transfer arrives, we will tell you and sort it out — you do not lose the money.
Cancelling
Each host picks one of three standard policies. The one that applies is shown on the listing before you book and frozen onto your booking, so it cannot change afterwards.
Flexible
Full refund up to 14 days before the start date.
- More than 14 days before: 100% refund.
- More than 7 days before: 50% refund.
- Inside the last window: 0% refund.
Moderate
Full refund up to 30 days before the start date.
- More than 30 days before: 100% refund.
- More than 14 days before: 50% refund.
- Inside the last window: 0% refund.
Strict
Half refunded up to 30 days before; nothing after.
- More than 30 days before: 50% refund.
- Inside the last window: 0% refund.
If the host cancels, you are refunded in full, whichever policy applied.